GRUBBRR Key Terms Glossary (Portal)

Last updated: August 8, 2026

This glossary is a resource intended to help GRUBBRR’s team members better understand the terminology and concepts frequently used when discussing the Portal platform. 


Commonly Used Terms:

  • 3rd Party Order 
    • Any order not sourced from GRUBBRR products, for example, an Uber Eats order.
  • Assets 
    • The files and videos that play on a Digital Menu Board
  • Backend
    • The elements of GRUBBRR’s software that end users generally do not interact with, such as the GRUBBRR portal or build site
  • Build
    • Refers to the version of the hardware that the client is using, i.e., 11.0
  • Categories
    • The “highest level” organization of a kiosk menu refers to general groups of items like drinks, sides, or entrees
  • Closed Order
    • An order that has been submitted and paid for
  • Common Modifiers
    • Pre-set modifier groups that can be used for multiple menu items; i.e., a generic set of “Burger Toppings”
  • Common Variations
    • Pre-set variation groups that can be used for multiple menu items, i.e., “Small,” “Medium,” and “Large” for various drinks on a menu
  • Company-Level
    • The Company Level of the portal gives access to a company and all of its locations; it can be used to make changes to the menu or settings that will be applied to all locations rather than updating them individually
  • Concessionaire Mode
    • Allows users to offer multiple unique locations or brands on a single kiosk, i.e., multiple food vendors in a stadium setting
  • Customer Printer 
    • Generally refers to a Kiosk printer, which prints the customers’ receipts
  • Client Success Manager (CSM)
    • The Primary Point of Contact for Silver+ clients once their account goes live; 
  • Digital Menu Board (DMB)
    • An electronic menu display, generally on a TV screen, that can be customized with unique images and animations
  • Dynamic Host Configuration Protocol (DHCP)
    • Simplifies the process of managing network configurations by dynamically and automatically assigning IP addresses, Gateway Addresses, and other network settings to each device on the network
  • Enterprise
    • Our largest clients, with multiple locations around the country/world
  • Frontend
    • Refers to the elements of GRUBBRR products that end users interact with, such as the Kiosk Menu, KDS screen, or Order Progress Board
  • Ingredients
    • The lowest level of menu organization refers to modifiers we apply to menu items, such as lettuce or cheese
  • Integration
    • A connection between external software- such as a POS or Loyalty program- and GRUBBRR’s kiosk software
  • Item 86
    • Refers to an item that is Out of Stock; marks the item as “Sold Out” on the kiosk
  • Item-level Upsells
    • Offered to a customer based on the item they have added to their cart; for example, the kiosk might be set to offer Fries as a side for every burger
  • Items 
    • Items are the foundational components of a client’s menu
  • Kitchen Display System (KDS)
    • A KDS will show all orders assigned to that kitchen
  • KDS Printer
    • Prints Kitchen Display Systems’ “order complete” slips 
  • Kitchen Order Ticket (KOT)
    • The KOT contains details related to the table number, items ordered, and their quantity
  • Kitchen Printer
    •  Prints items per their respective category; they can also print by item if the client prefers a separate KOT per item
  • Kitchens
    • The sections of a restaurant where food is prepared, i.e., “Grill” or “Fryer”
  • Lab
    • A version of our portal/kiosk used for testing a menu or build before it goes live; we may also create labs for clients to use during onboarding
  • Location-Level
    • Location-level credentials only allow you to access and edit an individual location of the company; data is never sent from the locations to the company or from one location to another
  • Loyalty Program
    • Allows users to earn and redeem discounts and rewards as part of their order; can be integrations or standalone
  • Mapping
    • Refers to the process of linking items, categories, ingredients, and more in the GRUBBRR Portal, an essential part of the Menu Building process
  • Negative Modifier
    • A setting that displays when default modifiers are removed from an item in an order; i.e., if a user removes cheese from a sandwich, the kiosk and ticket would display “No Cheese”
  • Nested Modifier
    • Labeled “Selections” in the GRUBBRR portal
    • A Modifier group within a modifier group; i.e., in “Burger toppings,” we might create a nested modifier of “Cheese,” which then offers 3-4 different choices
  • Order-level Upsell
    • Pre-set items that are offered when a user taps “pay” on the kiosk; only one will be displayed at any time
  • Portal
    • The website we use to manage GRUBBRR devices; generally, we’ll interact with one of two instances: 
      • Live locations will sign in to portal.grubbrr.com 
      • Testing locations will sign in to staging.grubbrr.com
  • Point of Sale
    • Refers to the device used to process orders and manage the menu for some clients; GRUBBRR integrates with a variety of POS providers
  • Product Look-Up Code (PLU)
    • A set of numbers we can use to search for an item in a POS
  • Push 
    • To apply an update to a device or the GRUBBRR Portal
  • Quality Assurance (QA)
    • A way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers
  • Quality Control (QC)
    • The process by which entities review the quality of all factors involved in production
  • Quick Service Restaurant
    • GRUBBRR’s primary client base is a specific type of restaurant that serves fast food cuisine and has minimal table service
  • Revenue Centers
    • Help to track specific devices’ sales; i.e., a client could mark all outside kiosks as the ‘Outside’ revenue center, and all the kiosks inside as the ‘Inside’ revenue center.
  • Revenue Codes
    • Are used to group items for reporting purposes; users can create unique revenue codes, assign them to items, and then run reports according to these codes
  • SAAS
    • Software as a service, also known as a SAAS company, is a business model that focuses on software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted
  • Sandbox
    • An isolated testing environment that enables users to run programs or open files without affecting the application, system, or platform on which they run
  • Sticky Printer
    • Prints KOTs on sticky receipt paper
  • Sub-Categories
    • Categories that are nested within another category
  • Table Tent
    • A physical token provided to a customer that helps a restaurant’s staff identify who each order belongs to
  • Tender Mapping
    • Routing a client’s POS payment types to GRUBBRR’s available payment types 
  • Token
    • An identifier, such as a Table Tent or Order Number that helps a restaurant’s staff identify who an order belongs to
  • Token Printer
    • A separate printer for customer tokens
  • VAR Sheet 
    • This required document contains essential information about the client’s account; it is used to set up a payment gateway. 

GRUBBRR Tools and Software

  • Agent
    • An application we install on a client’s non-GRUBBRR POS to allow communication between our kiosk and their POS
  • AzureWebsites
    • An online emulator that we can use to troubleshoot or demo our Samsung kiosk solution; for more information, click here
  • Application Programming Interface (API)
    • GRUBBRR uses APIs to communicate with integrated POS systems at all stages of the ordering process
  • Bluestacks 
    • An Emulator that we can use to troubleshoot or demo our Android kiosk solution; for more information, click here
  • Calendly
    • A scheduling tool designed to provide viewers with insight into your availability while scheduling meeting; for more information, click here
  • Jira
    • Online software that GRUBBRR’s development team uses to track, and prioritize tasks
  • Multi-device management (MDM) 
    • A tool that we can use to manage deployed devices remotely, such as MagicInfo or Esper
  • Postman
    • An API development and testing tool that we can use for troubleshooting with various integrations; for more information, click here
  • Remote Management System (RMS)
    • A tool that allows us to remotely access a client’s devices, such as TeamViewer
  • Salesforce
    • Online software that GRUBBRR’s support team uses to ticket and prioritize tasks
  • Webhooks 
    • Automatically send notifications between devices; for more information, click here