If certain menu items, new additions, or recent changes are not appearing on your GRUBBRR kiosk, you may need to perform a sync between our platform and your POS (such as OLO). This will update individual items, categories, pricing, and modifier options across your Kiosk menu.

Answer

When menu items are missing or not displaying correctly on your kiosk, the most common causes and steps to resolve the issue are:

1. Verify the item is active in your POS or ordering platform

   Before performing a menu sync, confirm that the missing item is enabled and available in your POS system (e.g., Aloha, NCR, Revel) and/or your online ordering platform (e.g., OLO). Items that are disabled, archived, or not published in the source system cannot be pulled to the kiosk during a sync. If items are found to be inactive or archived, re-enable them in the source system first.

2. Publish any pending changes in your POS or menu configurator

   If you have made updates in your POS backend or menu configurator (e.g., NCR Menu Configurator, Aloha Online), ensure those changes have been fully published. GRUBBRR can only retrieve menu data that has been published and is available for sync.

3. Perform a menu sync in the GRUBBRR Enterprise Console

   Once you have confirmed the items are active and published in your source system, you can update your menu through the "POS Integration Settings" page in the GRUBBRR Console.

   1. Sign into the Console, then click the "Kiosk Settings" option in the console sidebar

   2. Click "Integration"

   3. Click "POS"

   4. Click the blue "Pull Configuration from POS" button at the top right of the page

      

4. Push the updates to your Kiosk

   Menu changes won't automatically populate on your Kiosk after the menu sync; you need to actively "push" the changes to the device. You can do this by clicking the "refresh" button at the top right of the console, next to your username.

   

You should see a "refresh" animation on your Kiosk once your updates are applied. If you have completed these steps, but still don't see menu items on your Kiosk, please contact GRUBBRR support by email at support@grubbrr.com, or by phone at (561) 755-6999.