Is it possible to change which POS integration a client is using in the GRUBBRR Portal? 

If a client needs to change the integration we use for their Kiosk menu, we need to create a new environment in the GRUBBRR Portal. This applies for any type of transition, such as:

• From one POS to another (I.e., PAR to Revel)
• From an Integrated POS to Standalone
• From a Standalone solution to an Integration

The type of environment we'll need to make is dependent on the client's menu management configurations; but we absolutely must make sure that we're integrating or configuring a "clean" environment before we can proceed. If we don't, we can create issues such as orphaned menu records that negatively impact the client's Kiosk menu. 

Changing POS Systems for Location-Level Menus

If the client uses location-level menu management, we only need to create a new location inside the existing company to connect the new integration. Remember to follow all the steps in our location creation guide when making this transition and connect all Kiosks, KDS Devices, etc., to the new location. 

Once you've confirmed that the devices and menu in the new location are working as expected, you can deactivate the previous location from the company level. 

Changing POS Systems for Company-Level Menus

If the client uses company-level menu management, we'll need to create an entirely new company through the SuperAdmin portal. As part of this transition, each location will need to be configured according to our CLMM guide, and all devices will need to be re-mapped. 

Once you've confirmed that the new company has been properly configured and all locations are working as expected, remember to mark the now obsolete company as [Do not use] in the SuperAdmin portal.