Product Support & Troubleshooting

GRUBBRR Portal

• Adjusting Ingredient Prices
• Finding a Customer's Phone Number
• Adjusting Item Prices
• Locating Login Credentials for your GRUBBRR Devices in the GRUBBRR Portal

Android Kiosk

• Android Kiosks: Using "Sentence Case" for Labels
• Android Kiosks: Using Esper MDM with your Microtouch Devices
• Android Kiosks: Hiding Modifier Images on your GRUBBRR Kiosk
• Android Kiosk: Removing the Open/Close Cart Button from your Kiosk UI
• Android Kiosks: Customizing the Text on Order-Level Upsells
• Android Kiosk: Customizing the "Next" and "Back" Buttons in Builder Mode

See all 12 articles

Digital Menu Board (DMB)

• DMB not Updating

Integration Support

• Menu Best Practices: Menu Updates with POS Integrations
• How to Hide Items from an Integrated Menu on the GRUBBRR Kiosk

Kitchen Display Screen (KDS)

• KDS Troubleshooting: Guests Receiving Duplicate SMS Updates
• Unable to Log in to KDS
• Using an Expediter KDS to Complete Orders on Multiple KDS Devices
• KDS Troubleshooting: KDS not Showing Items or Modifiers

Kitchen Printer

• Items/Ingredients Missing from KOT
• Epson TM-T88: Kitchen Printer not Printing

Loyalty

• Adding or Removing Loyalty Points from a Customer's Account
• Punchh Loyalty: Finding your Punchh Location Token

Noble

• Noble: Venue Support
• Noble: Printer Troubleshooting

Payment Devices

• FreedomPay: Common Device Error Codes
• Verifone P400: Getting your Payment Device's IP Address
• How to Refund Kiosk Orders through the GRUBBRR Portal
• Verifone P400: Re-Pairing Process
• Ingenico Lane 3000: This Lane is Closed

Samsung Kiosk

• Samsung Kiosk Troubleshooting: Finding the APP ID and IP Address through your Kiosk's Internal Admin Settings Menu
• How to Manually Update your Samsung Kiosk Application