If your Samsung Kiosk isn't connecting to the internet, there may be an issue with the Ethernet cable or Wi-Fi connection.
Ethernet Connection
If you're using an Ethernet cable to connect your kiosk to the router or switch, check that both ends of the cable are plugged in correctly. Try unplugging each end of the cable and plugging it back in; you should hear a click if it's plugged in correctly.
Wi-Fi Connection
If you have a Wi-Fi connection, first check that your router is working properly. If it is, check whether your kiosk is connected to the network.
To check whether your kiosk is connected to Wi-Fi:
- Press and hold the bottom right corner of the screen for two seconds. You'll see a menu appear at the bottom of the screen
- A PIN entry popup will appear
- Enter your four-digit PIN
- Tap the Home button, then the Network Status button
- Tap the Open Network Settings button twice
- Tap Wireless
- Select the Wi-Fi network you want to use
- Enter the password if requested
- Tap OK
- Tap Kiosk App to return to the menu