One of the most popular features of the GRUBBRR ecosystem is 'Returning Customers,' also referred to as 'Last 5.' This setting is incredibly easy to use and drastically improves a user's experience on the kiosk.
Returning Customers Feature
When customers first tap the screen of the kiosk, the popup shown below will appear. They will be prompted to enter their information or proceed as a guest.
If a customer has not created an account, they can enter their phone number and name to create one and then press 'Continue.'
If a customer has an existing account, once they enter their phone number their name will appear in the 'Name' field. They can then press 'Continue' to proceed to the kiosk.
Once a customer has an account, every time they log in they will see the below screen. They will see their five most recently ordered items with all the variations/modifiers that they previously have chosen.
From this screen, a customer can add previous items directly to their cart and skip straight to the checkout screen or continue to the menu.
Turning on 'Returning Customers'
- Log in to the GRUBBRR Portal at the location level
- Select 'Configure' from the left sidebar menu
- Select 'General Settings' from the dropdown
- Select 'Kiosk' from the tabs at the top of the screen
- Press 'Ctrl' and 'F' on your keyboard and type 'Returning Customers' into the search bar
- Select the checkbox next to 'Returning Customers Features' to turn it on