Your GRUBBRR Kiosks use an order timeout feature to close out abandoned orders automatically after a certain amount of time. This helps ensure the Kiosk doesn't sit idly on an abandoned order, instead reverting to your home screen so other guests can begin their orders. This element is dynamic- if desired, you can customize the Order Timeout UI by following the steps outlined below
To add or change your Kiosk's Timeout pop-up settings:
- Log in to the GRUBBRR Portal at the Location level
- Select Configure from the left sidebar menu
- Select General Settings from the dropdown
- Select Kiosk from the tabs at the top of the screen
- Hit Ctrl + F to search, or scroll to the bottom of the page to the section labeled Timeout Settings, where you can make the following configurations:
- Hide Clock Graphic (Android v. 11.1 or later only) removes the animated clock from the pop-up screen
- Header Label (Android v. 11.1 or later only) alters the text that appears at the very top of the pop-up window
- Sub-Header Label (Android v. 11.1 or later only) alters the text that appears between the header and the clock animation
- The Positive Button Label (Android v. 11.1 or later only) field edits the text on the "I'm Still Here" button beneath the clock animation
- The Negative Button Label (Android v. 11.1 or later only) field edits the text on the "Start Over" button beneath the clock animation
- The Timer Duration After Pop-Up field controls how long the pop-up remains on the screen once it's triggered
- The General Timeout field controls how long the Kiosk will wait on the menu screen before triggering the Timeout Pop-Up
- The Checkout Screen field controls how long the Kiosk will wait on the checkout/order confirmation screen before triggering the Timeout Pop-up
- Select Save at the bottom of the screen to apply your changes
These settings will take effect on your Kiosk the next time you sync the GRUBBRR portal with your devices.