If your Kiosk's Verifone payment device is not communicating with your kiosk properly, it could be due to an issue in the connections between the payment device and your Samsung kiosk. You can check these connections by doing the following:
- To check the connections to your GRUBBRR kiosk, carefully pull from the bottom right corner to remove the panel covering the kiosk's power supply.
- Locate your payment device's power adapter. Generally, it should be plugged into the left-most outlet on your kiosk's internal power strip.
- Ensure that the plug is connected properly to the outlet.
- Next, locate the data cord that connects your Samsung Kiosk to your payment device.
- Unplug the cable and plug it back in. You should hear a soft click when the cable is connected.
- Next, look in the bottom left of the kiosk, beneath the power strip shelf. Locate the Verifone connector dongle, as pictured below:
- Make sure that both cords are properly seated in the dongle. Again, you should hear a soft click connecting the ethernet cord to the ETH port (pictured on the left).
- Make sure that your kiosk's One Connect cable is properly plugged in.
- Restart your payment device and see if the errors have been resolved.
If your payment device is still not functioning properly, contact GRUBBRR support.