Thank you for your interest in the GRUBBRR ecosystem! We're eager to help you bring GRUBBRR into your business, but we need to ensure a few things before we do. We want your installation to be a huge success, so here's a guide to help you make sure your location is ready before we arrive with your hardware.
Please review the site requirements and ensure your business is prepared. If you have any questions or concerns, feel free to contact us. We're here to help!
Prerequisites for GRUBBRR Installation
Network Requirements
Before scheduling a GRUBBRR installation, please make sure that the network in your location meets all of the following requirements:
- Your network is NOT managed/"Closed"; if your POS provider manages your network, we cannot access it with your GRUBBRR devices.
- Your internet speed supports at least 10Mbps download speeds and at least 5 Mbps for uploads
- Each GRUBBRR device can be connected to the same network/router via an ethernet cable
- An active ethernet port should be within:
- 8' of each Countertop Kiosk
- 8' of each Wall Mounted Kiosk
- 4' of each Floor Standing Kiosk
- An active ethernet port should be within:
In addition to the requirements outlined above, GRUBBRR strongly recommends taking the following steps before installation day:
- Have your trusted IT provider configure a separate network or VLAN for your GRUBBRR hardware. This configuration helps to avoid bandwidth issues from other devices like security cameras, music systems, or guest WiFi connections. Any connectivity issues could affect your GRUBBRR system.
- Have your trusted IT Provider configure IP address reservations or static IP settings for your GRUBBRR hardware; this configuration maintains stable and efficient communication between your devices.
Power Requirements
It's essential to have a standard power outlet within easy reach of your GRUBBRR kiosks. The exact distance varies slightly depending on your specific kiosk configuration. Please make sure there is an outlet within:
- 7' of each Countertop Kiosk
- 6' of each Wall Mounted Kiosk
- 3' of each Floor Standing Kiosk
Also, while it's not required, we highly recommend using an isolated ground circuit for best results.
It's also important to avoid connecting your GRUBBRR device to an outlet used by appliances such as microwaves, refrigerators, or blenders. These appliances can cause power fluctuations that may lead to hardware instability.
Space Requirements
Please use the table below to ensure you have enough space for your kiosks when they arrive.
The Site Readiness Checklist
If you can check off all items on the following checklist, your location is GRUBBRR-ready!
The GRUBBRR Installation Process
Step 1: The Site Survey
To ensure a smooth installation of GRUBBRR hardware at your establishment, your GRUBBRR Project Manager will conduct a virtual site survey. Generally, we can handle this over the phone before we schedule installation. During the call, your Project Manager will review the list of all prerequisites for GRUBBRR installation.
Step 2: Scheduling your Installation
The current lead time for installing GRUBBRR services is 5-7 business days. One of our dedicated technicians will contact you to coordinate the installation process. Please provide a 2-3 day availability window to schedule your hardware installation, keeping in mind that the technician will schedule a two-hour block for their arrival time (i.e., the tech will arrive between 9:00 and 11:00 AM rather than at 9:00 sharp).
Step 3: Installation Day
Use our Installation Day Checklist to ensure that everything is ready for a smooth, hassle-free installation of your GRUBBRR devices:
A half-day installation can take around 4 hours, while a full-day installation can last up to 8 hours. The on-site technician will work alongside a GRUBBRR deployment technician throughout the installation to ensure all devices work properly before leaving your location.
Site Readiness Terms & Conditions:
When scheduling your installation, you confirm that you have completed all items on the Installation Day checklist and that your site is ready for deployment. If your location is not ready for our technicians when they arrive, you will be required to A) pay for the scheduled installation and B) schedule a new installation at full price. Please ensure that all items on the checklist have been completed before scheduling your installation.